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1. ATP may reject dogs that are injured, sick, infected with ticks/fleas or possess behaviour that may endanger handlers (eg. aggression) UNLESS agreed prior to hand over.
2. Dogs must be collected on the agreed date/time unless agreed through phone or other means of contact, failure to do so may be treated as abandoning of pets, action will be taken and we may send the dog to a facility or shelter if the dog is not collected (fees and surcharge applies).
3. All transportation of pets are to be provided by owner. Owners can choose to arrange their pet drivers, we will not be responsible for any unexpected scenarios that are caused by pet transport services.
4. Please inform us if your dog has medical conditions to be taken note of beforehand, we will not be held responsible for any medical conditions that arises during stay, add on(s) for medical care and/or vet transport(inclusive of surcharge) will be incurred.
5. Non-refundable deposit is required for reservations. Deposits are non refundable, includes reduction of dates, postponement and cancellations.
6. All dogs are to be on Frontline Plus or similar ticks and flea prevention before check in, or we will have to help apply at $26/pipette.
7. Change of check in/check out dates and time are subject to availability, there are no promises for availability, cancellation is non refundable.
8. Upon check in, any last minute request for early collection can only be arranged at least 24 hours prior to check in. Subject to availability.
9. Surcharges are applicable for late collection.
10. ATP credits are non refundable.
11. Any guest(s) that are found to possess marking behavior and/or repetitive housebreaking mistakes may have to be on diapers for safety and hygiene purposes. Charges applies for care and diapers.
12. Any guest(s) deemed to possess extreme behavioral issues are required to opt for "Prioritized Care" add on, UNLESS agreed beforehand.
13. "Stay" refers to agreed training program by both parties in regards to temporary sitting and/or training in an indoor/outdoor environment.
14. Please take your time to read through everything, only make deposit once you have confirmed and agreed with all terms.
Terms and Conditions
Things to take note
Before any confirmation on stay/daycare (including Stay & Train), all owners will be
required to fill up registration form to help us understand their dogs.
We will appreciate if everyone can be frank with the questions asked especially when it comes to their dog's health, behavioral and medical history. After accessing individual dog's situation, we will need to discuss with the Team and decide whether or not we will be able to handle individual dog's case in regards to its condition and also based on the number of dogs we will be handling during that period of time. As much as we'd love to take care of all dogs with different needs, we also hope to prevent any conflicts and misunderstandings that might arise during their stay. As such, ATP will not hesitate to reject dogs if they are deemed to be unsuitable to stay with other dogs, we may also have to reject dogs during check-in if the information provided does not tally, especially if it could affect other guests.
1. Ticks & Fleas
We need to be notified if there are any ticks & fleas present on your dog to be fair to all dogs and their owners. It will also be advisable to let us know if you had found any ticks & fleas in the past even if they are cleared weeks or months before.
2. Injuries
Please let us know all present and past injuries that had happened to your dog, we are not veterinarians and may not notice if your dog is unwell. This includes (but not limited to) cuts, redness, swelling, bald spots, fractures, loss of tooth, bleeding nails, surgical wounds.
3. Medical conditions & Injuries
Medical condition does not necessary need any medications, as long as your dog has any symptom(s) that are not normal, please inform us beforehand, not during check-in. Includes (but not limited to) fever, cough, allergies, post opt wound, flu, ear infection, undescended testicle(s), dysplasia, diarrhea, neck trachea, joint issues, fragile body, yeast infection, skin problems/sensitivity, eyesight problems, loss of appetite, lethargy, tumor etc. Injuries includes (but not limited to) limping, bleeding, scratches, cuts, burns. Though chances are low, we have to understanding that as with all life, things can sometimes happen regardless if the dog is at home or in another environment. Please note that medical or injuries that arises during stay will be attended to ASAP, charges for transport and medical bills are to be covered by respective owners. Though we have never had any dog that has been in this situation, do note that injuries from bites are to be covered by the owner of the dog who caused the injuries. Please inform us if you do not wish to let your dog interact.
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4. Behavioral conditions
Includes (but not limited to): Dog aggression, human aggression, food/toy aggression, barking, separation anxiety, crate anxiety, housebreaking, food pickiness, fear aggression (leash, grooming, touch), fear/timidity. Please notify us through the Registration Form, if we find that your dog is not suitable for the stay, we may have to reject him/her if they were not clarified beforehand.
5. Body Check
Upon collection, please make a thorough check on your dog before leaving, we do check on them and will notify owners if there are anything abnormal, therefore you should too. This is to prevent any misunderstandings as well as eliminate possibilities if the dog happens to be in contact with any problems after it is back home.
In the end, all we want is for all the dogs to be fully protected from any diseases and possible accidents that may occur, we have managed to keep the place safe and clean for more than 12 years, we truly hope that we can continue this streak!
F.A.Q
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Will my dog be caged?
Our environment is cage free except for dogs under training, we use rooms instead to keep all guests comfortable whenever they are not monitored. Playpens may be used for aggressive dogs, where they will be let out in intervals instead of being mixed with other dogs. Our roaming zone can also be separated into two different spaces to allow those with behavioural issues to roam alone.
Safety will always be our No.1 priority.
What makes your place different from commericial hotels?
Everyday there will be activities lined up for every guest depending on their characters and learning ability. We care more about the welfare of the dogs instead of how people view us, we fulfill their daily needs based on our vast experience in real world canine training. Our environment is completely indoor with huge range of amenities and security which maximizes safety and comfort for guests, there will be someone around during intervals to clean the environment and tend to their needs. Lastly, we are here to interact and accompany dogs, not leaving them alone to do anything they like by themselves, this is the major difference compared to other places.
How is your roaming area different?
We have a large roaming zone designed specially for dogs.
By saying it is made for dogs:
1. The environment is designed to minimize hidden corners - it is a huge squarish space, which means that we can watch over every action that the guests are doing all the time and react fast at times of emergency.
2. Our roaming zone is made of anti slip hospitable grade flooring, which can tolerate running and jumping without compromising safety.
3. We do not have any beds or possessions placed anywhere in the middle of the zone, this practice can also reduce resource aggression in dogs which can become dangerous, especially if beds/bowls are placed everywhere.
4. The walls of roaming zones and rooms are coated with limestone paint that is odorless, non toxic and durable which are designed for babies and those with allergies.
5. Our roaming zone is 100% sheltered with fan/air-conditioning, soothing music, aroma therapy and air purifier.
​How many dogs should I expect?
We keep to a maximum of only 8 dogs, but we usually avoid more than 5 most of the time unless there are special requests or dogs that we are very familiar with, this is to allow us to focus on every single guests on a daily basis. Do note that we may further limit the vacancy at times when there are dogs with special needs.
​Why are deposits non refundable?
The purpose of deposits are to guarantee a slot for the required dates, this also means that we will block off a slot for these dates. In the event of changes on your end, it will not be feasible for us to look for a replacement and risk having an empty vacancy just because someone wants to make last minute adjustments, a deposit will then be pointless and create unnecessary extra work. This is why we advice to only reserve if you are able to commit to the dates, we may be able to arrange early collection but not refund the balance. Please also note that for extension, it is subject to availability.
​​Why limit to the number of dogs?
​We are not here to squeeze dogs so that we can generate large income, we are here to monitor, interact and spend time with your dogs so that they too, can enjoy their vacation while you are away! At this point of time, we believe that limiting the slots to 8 dogs can ensure that every single one of them can get our attention, care and love.
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Will i be receiving daily updates?
​Unlike most training/boarding/daycare centres, we do not provide daily updates/texts. Our updates are either photos or videos and most of the time it is uploaded and viewable on our official page.
The reason is because at Amber's Cottage, we do not believe in daily updates as we understand and know that dogs do not behave differently every single day. As such we do not want to nurture the habit of spinning "daily stories" just to keep owners happy. Instead, we aim to provide genuine and constructive updates whenever there are any, and not just because a day is ending.
Posting will usually start at about 9:30pm, hence updates will be up at between 10pm-12am (yes we sometimes work till this timing due to other unforeseen work).
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Nevertheless, we will not hesitate to update owners whenever there are anything new or abnormal in regards to meals, behavior or emergencies. At the end of each stay, we will also provide owners with summary and feedback, but only if they are interested to learn and understand more about their furkids, please ask if you like to learn as we understand that this may not be everyone's preferences.
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​Do you provide home cooked meals for my dog?
​Yes, we do provide this service at an additional cost.
Can you take care of my sick/injured dog?
We do not encourage dogs that are sick or injured to come for Stay/Day School.
Sickness:
We have to be fair to other guests, to make sure that they don't get in contact with any sickness/virus that may spread. Unwell dogs also need plenty of attention towards medication and care and we feel that if your dog is unwell, what they needs most is your personal time.​
Injuries:
First of all their injuries might worsen if they get excited due to other dog's presence. Also, we do not take any responsibility for injuries that gets worsen during the stay. To maintain our relationship and quality of service, we hope that your dog can be well and healthy before coming for our services!
In short, unless agreed beforehand, we will not check in dogs that are sick/injured. Do note that we will also reject dogs that are found with ticks and fleas.​
​​Do you accept large breeds?
Only small/medium breeds below 15kg are allowed, unless specifically arranged. For dogs above 15kg, a consultation is expected to evaluate suitability.
Why not accept all large breeds?
While we'd love to cater service to dogs of all sizes, Safety is still our number 1 priority. In the event of unexpected aggression and rough plays, small dogs loses out easily and can be injured even at the slightest push from their stronger counterparts. Therefore, in the event if we were to consider accepting a large breed, we would first plan into further limiting the number of dogs and staffs, as well as match temperaments for the said period.
Do I have to bring my dog's belongings?
We would recommend having at least a few of your dog's belongings like food, treats & 1 toy per dog. Meals are a must to prevent loss of appetite, diarrhea and indigestion. Towel and your shirt(for familiar scent) is optional.
How early should I book to ensure availability?
We would say that for peak periods, minimum 2 months in advance. For off peak periods, minimum of 1 month in advance. Do note that this is just a rough gauge, there are actually owners that book 6 months in advance. Please note that non-cancellable deposit is a must to secure booking, if there are no deposits made then your slot has not been confirmed.
​​​​Why can't we visit the place?
We have stopped open home visits due to being unable to handle visitors coming every now and then. Because most dogs we work with are undergoing treatment on trauma, random visitors can cause panic, barks and aggression which can be unhealthy during learning phase, therefore visiting is only based on appointment and we hope you can understand. We do however offer viewing for all first timers who has their slot confirmed, this will be held on the date of check-in, usually evening to reduce stress for other guests.
Why did you stop using commercial space?
We had a place up with partner in 2015, but it was unfeasible and have since stopped doing this due to safety and welfare concerns. Commercial areas are full of uncontrollable pests and illness, most do not allow personnel staying overnight and we cannot simulate real time training when the environment is not in a comfortable homelike setting. On an official note, we do not provide "home boarding", we provide training at our choice of environment. During your visit, you will understand the work we have invested to design a one of a kind environment for the furkids.
Must my dog be on Ticks & Fleas prevention before check in?
This is a must to be fair to all dogs that are staying over, first of all your dog will be protected during roaming and interaction, secondly other owners will feel safe when all dogs are protected and free of ticks/fleas, thirdly our premises will always be kept clean and free of any unwanted diseases. We are very strict in cleanliness as well as safety for you and other owner's dogs, we are proud to say that we've been tick/flea free for more than 8 years in this industry, not once had we encountered any ticks/fleas at our place. Do note that only scientifically proven Ticks/Fleas prevention are accepted, things like neem oil, ticks/flea collar, ticks/fleas tags are NOT considered proper prevention. Dogs that are found with ticks/fleas will be rejected right away with no refunds.
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Do i need to bring crate for my rabbit/hamster?
Yes it is necessary to provide the crates of your small pets as they are very sensitive and may not adapt well to new environments,
hence a familiar crate with their scent will help a lot.
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